Refund policy

Returns Policy

At Skin Dip, we take care to curate and package every order with attention and care. If something isn’t quite right, the information below explains when and how to return it.

Please note: we currently ship within the UK only.

Eligibility for Returns

  • Returns must be requested within 14 days of receiving your order, in line with UK consumer regulations.
  • Products must be unused, unopened, sealed, and in their original packaging.
  • For hygiene and safety reasons, any items that have been opened, unsealed, or used cannot be returned or refunded.
  • Items received back in a non-resalable condition may not be eligible for a refund. In such cases, we will contact you to discuss next steps.
  • The return address will be provided once your return request has been approved.

How to Request a Return

To start a return, please follow the steps below:

Contact us first
Email us at hello@skindip.co.uk with your order number and the reason for your return. Returns sent without prior approval cannot be processed.

Prepare your return
Once approved, please ensure your order number is clearly included inside the parcel so we can identify your return on arrival.

Return shipping
Customers are responsible for return postage costs. You may choose your preferred courier or postal service. We recommend using a tracked service, as Skin Dip cannot be responsible for items lost in transit.

Approved returns must be sent back within 14 days of confirmation. Returns received outside this timeframe may not be eligible for a refund.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, faulty, or incorrect, contact us at hello@skindip.co.uk
 within 48 hours of delivery, including clear photos of the product, packaging, and shipping label.

Minor cosmetic damage to outer retail packaging (such as slight creasing) that occurs during transit does not usually affect product integrity. This will be assessed on a case-by-case basis.

If an issue is confirmed, we’ll advise on the next steps, including replacement or refund where appropriate.

Address & Delivery Issues

Incorrect or incomplete addresses: If an order is returned to us due to an address error provided at checkout, any refund issued will exclude original shipping costs.

Uncollected or refused deliveries: Orders returned due to failed delivery attempts or refusal will be refunded minus shipping costs.

Non-Returnable Items

The following items are not eligible for return or refund unless faulty:

  • Opened or used products
  • Sale or discounted items
  • Gift cards

This does not affect your statutory rights under UK consumer law if an item is faulty or not as described.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

Approved refunds are issued to the original payment method only.

Please allow several working days for your bank or card provider to process the refund.

Any applicable deductions, including original shipping costs or promotional free-shipping adjustments, will be applied.

If you have any questions or need support before placing an order, we’re always happy to help.  📩 hello@skindip.co.uk

Thank you for shopping with Skin Dip.