Terms of service
These Terms & Conditions apply to all purchases made through skindip.co.uk. By accessing our website or placing an order, you agree to be bound by the terms set out below. Please read them carefully before making a purchase.
About Us
Skin Dip is an online-only UK retailer specialising in curated skincare.
Skin Dip is operated by Skin Dip LTD Company number 16576680, registered in England and Wales.
Registered address:
20 Grosvenor Place, London, United Kingdom, SW1X 7HN
*This registered address is used for business correspondence and returns only and is not a customer-facing retail location.
All orders are processed and dispatched from within the United Kingdom. Skin Dip does not operate a public retail store.
For any questions, you can contact us at:
📩 hello@skindip.co.uk
📞 +44 7822 003134 (Customer support via WhatsApp)
Please refer to our Privacy Policy for information on how we collect, use and protect your personal data in accordance with UK GDPR.
Eligibility to Purchase
By placing an order with Skin Dip, you confirm that:
- You are at least 18 years old, or have permission from a parent or guardian
- The information you provide is accurate and complete
- You are authorised to use the payment method provided
Products & Descriptions
We take care to ensure all product descriptions, images and information are accurate and up to date. However:
- Packaging or formulation details may change at the manufacturer’s discretion
- Colours and textures shown online may vary slightly depending on screen settings
Skin Dip cannot guarantee that a product will be suitable for your individual skin type or concerns. If you have sensitivities or allergies, please review ingredient lists carefully before purchase.
Orders & Order Acceptance
Once you place an order, you will receive an order confirmation email. This does not guarantee acceptance.
We reserve the right to:
- Refuse or cancel an order at any time
- Limit quantities purchased per customer
- Cancel orders where pricing or product information errors have occurred
If an order is cancelled after payment has been taken, a full refund will be issued.
Pricing & Payment
All prices shown on skindip.co.uk are in GBP (£) and represent the total price payable at checkout.
Payment must be made in full at checkout using one of the accepted payment methods displayed on our website. Orders will not be dispatched until payment has been successfully authorised.
Shipping
Skin Dip currently delivers within the UK only.
Delivery options, costs and estimated timeframes are displayed at checkout and outlined in our Shipping Policy. Delivery times are estimates and may vary due to factors beyond our control.
Risk & Ownership
Ownership of goods passes to you once payment has been received in full.
Risk passes to you upon delivery to the address provided at checkout.
Returns & Refunds
Returns are subject to our Refunds Policy, which forms part of these Terms & Conditions.
Due to the nature of skincare products:
- Items must be unopened, unused and sealed to be eligible for return
- Opened or used products cannot be refunded for hygiene and safety reasons
Your statutory rights under UK consumer law are not affected.
Allergies & Skin Reactions
Skin Dip is not responsible for adverse skin reactions.
We strongly recommend:
- Reviewing full ingredient lists before purchase
- Performing a patch test prior to full application
- Consulting a healthcare professional if you have known sensitivities
Intellectual Property
All content on skindip.co.uk, including text, images, branding, logos and design, is the property of Skin Dip or its content partners.
You may not reproduce, distribute or use any content without prior written permission.
Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to our systems
- Interfere with the site’s security or functionality
We reserve the right to suspend or restrict access if misuse is identified.
Limitation of Liability
To the fullest extent permitted by law, Skin Dip shall not be liable for:
- Indirect or consequential losses
- Losses resulting from the misuse of products
- Delays or failures caused by events outside our reasonable control
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any rights that cannot be excluded under UK law.
Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will take effect immediately upon publication on our website.
We recommend reviewing this page regularly.
Governing Law
The laws of England and Wales govern these Terms & Conditions, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
Contact Us
If you have any questions about these Terms & Conditions, your order, or our policies, please contact us:
📞 +44 7822 003134 (Customer support via WhatsApp)
Skin Dip is operated by Skin Dip LTD Company number 16576680, registered in England and Wales.
